How to Become a Telephone Operators in India
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. Ma
- Entry salary
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- Mid-career
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- Senior
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- Outlook
- stable
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About the Telephone Operators role
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
What's your education level?
Years of relevant experience?
Do you have any of these key skills?
Skills required
- Directory Search and Navigation
- Emergency Protocol Management
- Customer Service Orientation
- Active Listening
- Clear Verbal Communication
- Multilingual Proficiency
- Billing and Credit Processing
- Conflict Resolution
- Data Entry and Typing Speed
- Switchboard Operation
How to enter this career
- 01
Complete 10+2 followed by a vocational certificate in Office Management or Front Office Operations.
- 02
Pursue a Diploma in Hotel Management or Hospitality to work in high-end corporate or hotel switchboards.
- 03
Apply for entry-level BPO or customer service roles that provide on-the-job training for telecommunication systems.
A day in the life
- 9:00 AM - Log into the PBX system and verify active lines for the shift.
- 11:30 AM - Direct incoming customer inquiries to specific departments or extensions.
- 1:30 PM - Process special billing requests and manual call connections for international clients.
- 3:00 PM - Coordinate with emergency services for priority distress calls or line failures.
- 5:30 PM - Update internal directory databases and hand over the log to the night shift operator.
Salary insights
A Telephone Operators in India typically earns Varies. Compensation varies by city, employer and experience.
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